Settings

App-level thresholds and notification destinations. Editable by admin role only.

Champion at-risk threshold

Days since last login before champion is flagged at risk

days

Anomaly alert thresholds

Trial expiring window

days

DAU drop alert

Payment past-due grace period

days

Default CSM

New customers default to this CSM until reassigned

Slack alert destinations

General SLA + anomaly alerts

QTS Enterprise+ channel

Growth alerts (signup drops, conversion drops)